Privacy Policy

Last Updated: 07-07-2025

Dubai Homes (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you interact with our services, website (dubai-homes.co.uk), or communications.

By using our services, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

Personal Data: Name, email, phone number, address, nationality, and property preferences.
Financial Data: Payment details (processed securely via third-party providers).
Technical Data: IP address, browser type, device information, and cookies (see Section 4).
Communication Data: Emails, calls, or inquiries submitted via forms.

2. How We Use Your Information

We process your data to:

Provide property consultancy services and investment guidance.
Respond to inquiries and arrange viewings/purchases.
Improve our website and services.
Comply with legal obligations (e.g., anti-money laundering checks).
Send marketing communications (with your consent).

3. Legal Basis for Processing

We rely on:

Contractual necessity (to deliver requested services).
Legitimate interest (business operations, fraud prevention).
Consent (for marketing; opt-out anytime).

4. Cookies & Tracking Technologies

Our website uses cookies to enhance user experience. You can disable cookies via browser settings, but some features may not function properly.

5. Data Sharing & Disclosure

We may share data with:

Property developers/agents in the UAE to facilitate transactions.
Legal/governmental authorities if required by UAE or UK law.
Service providers (e.g., payment processors, IT support) under strict confidentiality.

We never sell your personal data.

6. International Data Transfers

As we operate between the UK and UAE, your data may be transferred outside the European Economic Area (EEA). We ensure safeguards (e.g., contracts, GDPR adequacy) are in place.

7. Data Security

We implement industry-standard measures (encryption, access controls) to protect your data. However, no online transmission is 100% secure.

8. Your Rights

Under GDPR/UK Data Protection Act, you may:

Access, correct, or delete your data.
Withdraw consent (e.g., unsubscribe from emails).
Lodge complaints with the ICO (UK) or relevant UAE authority.

To exercise these rights, contact us at info@dubai-homes.co.uk.

9. Retention Period

We retain data only as long as necessary (e.g., for legal, tax, or service purposes).

10. Third-Party Links

Our website may link to external sites (e.g., UAE property portals). We are not responsible for their privacy practices.

11. Updates to This Policy

We may update this policy periodically. The latest version will always be posted on our website.

12. Contact Us

For questions or requests regarding your data, contact:

Dubai Homes
Wharf House, Wharf Street, Sheffield, S2 5SY, UK
Phone: +44 7985 390007
Email: info@dubai-homes.co.uk